Terms of Service

St Albans Handyman is a trading name of Colne View Ltd.

These Terms & Conditions apply to work carried out by St Albans Handyman. By booking an appointment or accepting a quotation, you agree to these terms.

Unless a fixed price has been agreed in writing, work is charged according to our current labour rates.

Our standard weekday rates are:

Evening and weekend appointments are charged at the applicable evening or weekend rates displayed on our website and booking system at the time of booking.

All labour rates are per handyman. Where two members of our team attend, this will be agreed with the customer beforehand. Labour time is calculated for each person; for example, two handymen working for four hours is equivalent to eight hours of labour, allowing the job to be completed in approximately half the time.

Prices shown are for labour unless otherwise stated. Materials, parking, congestion charges and other applicable costs are additional.

Where a fixed-price quotation has been provided, the agreed fixed price will apply to the work described in that quotation.

An estimate is an indication of the likely cost or time required and is not a fixed price.

The actual time required may vary depending on the condition of the property, accessibility and any issues discovered once work begins.

A fixed-price quotation applies only to the work specifically described in the quotation. Any additional work requested by the customer or found to be necessary will be discussed before proceeding wherever reasonably possible and may incur an additional charge.

Unless specifically included within a fixed-price quotation, materials are charged separately.

Where St Albans Handyman purchases or collects materials on the customer's behalf, the cost of those materials will be subject to a 20% procurement and handling charge.

This covers the time and costs involved in sourcing, purchasing, collecting, transporting and handling materials.

Where reasonably practical, significant material costs will be discussed with the customer before purchase.

Customers are welcome to supply their own products and materials.

The customer is responsible for ensuring that customer-supplied products and materials are suitable, complete, undamaged and compatible with the intended installation.

Additional labour resulting from missing, incorrect, defective or unsuitable customer-supplied items may be chargeable.

We cannot accept responsibility for faults or failures in products or materials supplied by the customer. This does not affect our responsibility for the quality of our installation work.

Any parking costs reasonably incurred while attending or carrying out the work will be added to the final invoice.

Where applicable, congestion charges, clean-air-zone charges, tolls or similar road-user charges incurred specifically in connection with the job will also be added.

We will make every reasonable effort to attend within the agreed appointment window.

Repair and maintenance work can sometimes uncover unexpected problems, and an earlier job may take longer than anticipated. If this is likely to significantly affect your appointment, we will endeavour to contact you as soon as reasonably possible.

Any completion date or time given is an estimate unless specifically agreed otherwise in writing.

The customer is responsible for ensuring that we can access the property at the agreed time and that the area where work is required is reasonably clear and accessible.

Where necessary, the customer should remove or protect valuable, fragile or personal items from the immediate working area before work begins.

The customer must provide a reasonably safe working environment and, where required for the work, reasonable access to electricity and water.

If we attend an appointment but cannot gain access or cannot reasonably carry out the work for reasons outside our control, a charge may apply to cover the time reserved and travel incurred.

The customer is responsible for obtaining any permissions or consents required for the work unless otherwise agreed with us in writing.

This may include permission from a landlord, freeholder, managing agent or other property owner.

The customer should also tell us about any restrictions or requirements affecting the property that may be relevant to the work.

If you need to change or cancel an appointment, please give us as much notice as possible.

Where insufficient notice is provided, particularly for half-day, full-day or other substantial bookings where time has been specifically reserved, we reserve the right to make a reasonable cancellation charge reflecting losses actually incurred.

For bookings made online, by telephone or away from our business premises, customers may have statutory cancellation rights under UK consumer law.

Where a customer asks us to begin work during an applicable statutory cancellation period, we may ask for express confirmation that they would like the service to begin before that period has ended.

Nothing in these terms affects your statutory cancellation rights.

Some problems cannot reasonably be identified until work has started or existing fixtures, fittings, coverings or materials have been removed.

If additional work becomes necessary, we will explain the issue and, wherever reasonably possible, obtain the customer's agreement before carrying out work that will materially increase the price.

Any indication of how long a job is likely to take is an estimate unless expressly agreed otherwise in writing.

Jobs may take longer than expected because of hidden defects, previous workmanship, the condition of the property, customer-requested changes or other circumstances that could not reasonably have been identified beforehand.

Where work is being charged by time, additional labour will be charged at the applicable agreed rate.

Making good, filling, decorating or repairing areas affected by the removal or installation of fixtures and fittings is not automatically included unless stated in the quotation or agreed as part of the job.

Where additional making-good or decorating work is requested, additional labour and material charges may apply.

Unless specifically agreed beforehand, removal and disposal of waste, packaging, old fixtures, fittings, appliances or other materials resulting from the work is not included.

If you would like us to arrange removal or disposal, please discuss this with us beforehand. Additional charges may apply.

Unless otherwise agreed, payment is due on completion of the work.

We accept payment by card, bank transfer or cash.

For larger projects, we may require a deposit or staged payments. Any deposit or payment schedule will be agreed with the customer before work begins.

We cannot be responsible for pre-existing defects or problems that could not reasonably have been identified before work commenced.

These may include concealed pipework or electrical cables, rotten timber, damaged substrates, defective plumbing, structural problems, poor previous workmanship or other hidden defects.

If an issue is discovered, we will explain it to the customer and discuss the available options before undertaking significant additional work.

We will carry out our work with reasonable care and skill.

If you believe there is a problem with work we have completed, please contact us as soon as reasonably possible and give us the opportunity to inspect the work.

Where a problem is found to result from our workmanship, we will discuss the appropriate steps to put it right.

Customers should give St Albans Handyman a reasonable opportunity to inspect and, where appropriate, rectify an issue before arranging for another contractor to carry out remedial work.

Nothing in these terms affects your statutory rights.

If we return to inspect a reported problem and it is found not to have resulted from our workmanship, a return visit may be chargeable at our applicable labour rate.

This may include faults caused by customer-supplied products, defective materials, misuse, unrelated faults, pre-existing problems or work subsequently carried out by another person.

Any rights you have in relation to our workmanship are unaffected.

We will make every reasonable effort to attend and complete work as agreed.

We are not responsible for unavoidable delays caused by circumstances outside our reasonable control, such as severe weather, supplier or material delays, vehicle breakdowns, illness or other unexpected events.

Where this happens, we will endeavour to contact you and rearrange the work as soon as reasonably possible.

We will take reasonable care while working at your property.

We are not responsible for losses resulting from pre-existing defects or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

These Terms & Conditions do not affect your legal rights under UK consumer law.

Where the customer is a consumer, services will be provided with reasonable care and skill and all applicable statutory rights remain unaffected.

These Terms & Conditions and any contract between the customer and Colne View Ltd are governed by the laws of England and Wales.

Nothing in this section affects any rights a consumer may have regarding where legal proceedings may be brought.

St Albans Handyman
A trading name of Colne View Ltd